Support

Fix issues fast. Keep your team productive.

Netcraft delivers reliable IT support on demand—remote first, on-site when needed. Clear SLAs, transparent pricing, and engineers you can trust.
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Password reset – CEOSLA 2h
Laptop won’t boot – FinanceSLA 2h
SharePoint access – HRSLA 2h
Printer offline – ReceptionSLA 2h
Customer Satisfaction
98%
(last 90 days)

Common questions

How fast do you respond?

Standard plans include same-day response during business hours. Premium includes 2h priority SLA and optional 24/7 coverage.

Do you support Mac and Windows?

Yes. We support Windows, macOS, and common business software (Microsoft 365, Teams, OneDrive/SharePoint).

What locations do you cover on-site?

Belgium (Brussels/Mechelen region) and Dubai. Remote support is worldwide.

Can you handle Intune setup and device enrollment?

Absolutely. We build policies, compliance baselines, Autopilot enrollment, and secure offboarding.

Simple plans—upgrade anytime

Choose a monthly plan or use ad‑hoc hourly support. Switch between EU and GCC to see local reference pricing.

Basic

€200/month
  • Up to 5 support tickets
  • Remote support (Mon–Fri)
  • 24–48h response
  • Windows & M365 basics
    • Start Basic

    Standard

    Most Popular
    €500/month
  • Up to 15 tickets
  • Remote + 1 on-site visit
  • Same-day response
  • Intune & device management
    • Choose Standard

    Premium

    €1200/month
  • Unlimited remote
  • Priority SLAs (2h)
  • Proactive monitoring
  • Backup & security checks
    • Go Premium

    Get in touch with us

    Let’s connect! Send us a message and we’ll get in touch as soon as possible. We respond within 24 hours.

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