Fix issues fast. Keep your team productive.

Netcraft delivers reliable IT support on demand—remote first, on-site when needed. Clear SLAs, transparent pricing, and engineers you can trust.

€35–50/hour for ad‑hoc remote help • Subscriptions for ongoing care

Security‑mindedSame‑day responseRemote‑first

Live Ticket Dashboard

Open

Today

On-track

Today

Open

SLA On‑track

100%

Password reset – CEOSLA 2h

Laptop won’t boot – FinanceSLA 2h

SharePoint access – HRSLA 2h

Printer offline – ReceptionSLA 2h

Customer Satisfaction

98%

(last 90 days)

Practical IT help that keeps business moving

From day‑to‑day support to proactive device management—delivered by vetted engineers with enterprise experience.

📞

Remote IT Support

Quick help via secure remote desktop, Teams/Zoom, and phone.

🛡️

Managed Devices

Intune policies, updates, compliance, secure onboarding/offboarding.

⚡

Fast On‑Site Help

Technicians in Brussels/Mechelen & Dubai for urgent visits.

🌐

Cloud & M365

Licensing, mailbox issues, OneDrive/SharePoint, Teams, backups.

Simple plans—upgrade anytime

Choose a monthly plan or use ad‑hoc hourly support. Switch between EU and GCC to see local reference pricing.

Basic

€200/month

Up to 5 support tickets

Remote support (Mon–Fri)

24–48h response

Windows & M365 basics

Standard

Premium

€1200/month

Unlimited remote

Priority SLAs (2h)

Proactive monitoring

Backup & security checks

“Fast, clear, and reliable—our first call for any IT issue.”

Operations Lead — Logistics SME

“They onboarded our laptops with Intune in a week. Smooth.”

HR Manager — Retail Chain

“Proactive advice saved us hours of downtime.”

Finance Director — Consultancy

🛡️ FAQ

Common questions

How fast do you respond?

Standard plans include same-day response during business hours. Premium includes 2h priority SLA and optional 24/7 coverage.

Do you support Mac and Windows?

Yes. We support Windows, macOS, and common business software (Microsoft 365, Teams, OneDrive/SharePoint).

What locations do you cover on-site?

Belgium (Brussels/Mechelen region) and Dubai. Remote support is worldwide.

Can you handle Intune setup and device enrollment?

Absolutely. We build policies, compliance baselines, Autopilot enrollment, and secure offboarding.

Tell us what you need

Share a quick summary of your issue or request. We’ll reply with next steps and a time estimate.

📞 +32 • +971 • support@netcraft-uae.com

🛡️ NDA on request • ISO-style processes

🌐 Remote-first • English/Arabic/Dutch available

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