About Netcraft’s Client

Our client is a Dubai-based SaaS startup offering collaboration and automation tools for global businesses. Their remote support team handles B2B client queries and technical troubleshooting.

Your Role

You will act as the first point of contact for end-users and customers using the company’s cloud-based platform, supporting users worldwide.

Your Responsibilities

• Respond to support requests via chat, email, and ticketing tools
• Diagnose technical issues with APIs, plugins, and integrations
• Escalate bugs to the development team and follow up
• Document support cases and create help center articles

Your Profile

• 2+ years in SaaS or cloud product support
• Familiarity with REST APIs, basic debugging, and logs
• Excellent written communication skills in English
• Customer-focused and self-managed in a remote setup

What Netcraft Offers You

• Fully remote freelance position
• Flexible hours across international time zones
• Admin, payment, and project support via Netcraft

Ready to build scalable infrastructure and drive automation?
Apply now through Netcraft and join a forward-thinking team!